SHIPPING & RETURNS How we ship
We ship most of our products ourselves. Before leaving our premises, each item is carefully inspected and packaged, in order to make sure that it will reach you in perfect condition. We only use shipping companies that we trust will deliver your order safely and in time. In the majority of cases we use the Swedish postal service. We strive to keep delivery charges as low as possible. Hence most of the time we can not supply tracking numbers for your shipment. If you want us to use a different way of shipping, please contact us ahead of placing your order.
Shipping & Handling Charges
We use flat rate shipping charges as follows; Within Sweden: 3€ United Kingdom: 6£ Rest of Europe: 5€ Rest of the World: 15€ No other handling charges will be added.
Where we ship
We can ship to most countries in the world. If you do not reside in Sweden or the EU, please note that on top of the order payment, you will have to bear any customs charges when your order reaches your country. We have no control over these, and advise you to contact your local customs office. If you do not know how to do this, please contact us and we will be happy to help you in this respect.
We normally dispatch orders within 48 hours of receiving them. Orders within Europe have a delivery time of around 1 week. Most orders will reach customers outside of Europe within 14 days. Note, however, that this is an estimate and that deviations can occur.
With the exceptions below, if you are not satisfied with your order, you may return it within 30 days of delivery for a full refund. Below are the exceptions: Any item returned more than 30 days after delivery. Any product that is not in it's original condition, is damaged in any way, or is missing parts. Please note that unless the return is result of an error by Elodie Details, you must pay to ship the item back to us. Please contact us at [email protected] and specify your order number and the product number of the item in question in order to receive instructions on how to return it. Once we receive the product you have returned, please allow 3 days for processing.
Terms of sale
A contract between the customer and Elodiedetails.com for the sale of our products will only exist once an order has been accepted through this web site. All purchases must be paid in full before delivery. At the moment, we can only accept credit card payments from our international customers, but we are working on new features. Our payment area is fully secure and handled by Payer Financial Services AB. A majority of Credit and Debit cards are accepted. All prices on the website are including Swedish VAT at 25%.
Cancelling an order
If you change your mind about an order, please contact us as soon as possible by email or telephone. If your order hasn't been dispatched we will cancel it straight away and refund your payment. If we have dispatched it, please return the goods to us within 14 days of receiving it. On receipt of the goods we will refund your payment by crediting your credit card. Please obtain proof of posting from the Post Office when returning items, as we cannot be responsible for returned items that are lost. Unfortunately we cannot cover the cost of return postage for returned items unless of course the items are faulty or the reason for return is our mistake.
When you visit Elodiedetails.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Copyright & Trademarks
All content included on this site, such as text, graphics, logos, button icons and images, is the property of Elodiedetails.com or its content suppliers and protected by international copyright laws. The Elodiedetails.com trademarks and trade dress may not be used in connection with any product or service that is not Elodiedetails.com , in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Elodiedetails.com.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Elodiedetails.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Elodiedetails.com only with involvement of a parent or guardian. Elodiedetails.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
This privacy statement sets out how Elodiedetails.com will store and use information relating to you. This applies to the entire web site. Elodiedetails.com is committed to respecting your privacy. We have structured our web site so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.
Elodiedetails.com is committed to protecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality. When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.