How we ship
We ship most of our products ourselves. Before leaving our premises, each item is carefully inspected and packaged, in order to make sure that it will reach you in perfect condition. We only use shipping companies that we trust will deliver your order safely and in time. In the majority of cases we use the swedish postal service. We strive to keep delivery charges as low as possible. Hence most of the time we can not supply tracking numbers for your shipment. If you want us to use a different way of shipping, please contact us ahead of placing your order.
Shipping & Handling Charges
We use flat rate shipping charges as follows;
Within Sweden: 3€
United Kingdom: 6£
Rest of Europe: 5€
Rest of the World: 10€
No other handling charges will be added.
Where we ship
We can ship to most countries in the world. If you do not reside in Sweden or the EU, please note that on top of the order payment, you will have to bear any customs charges when your order reaches your country. We have no control over these, and advise you to contact your local customs office. If you do not know how to do this, please contact us and we will be happy to help you in this respect.
We normally dispatch orders within 48 hours of receiving them. Orders within Europe have a delivery time of around 1 week. Most orders will reach customers outside of Europe within 14 days. Note, however, that this is an estimate and that deviations can occur.
Q: Where can I find care instructions online?A: Click here
Q: I’m missing my order, what should I do?A: Check if any money has been deducted from your card or PayPal account. If not, your order has failed at some point and needs to be made again. If money has been deducted you are welcome to contact us on firstname.lastname@example.org for further assistance. For faster service, please include your name and if available order number, and describe briefly your problem.
Q: When will my order reach me?A: We normally ship out any received order within 48H. During peaks this time could increase slightly. What your order has been dispatched from our warehouse you will receive an email with tracking information for the delivery. Before contacting us to inquire about a delivery, please check the link in this email to see the progress of your delivery, or any potential problems with it.
Q: Can I get delivery to an address other than my own?A: This is possible if you use direct Credit card payments only.
Q: I have received my order, but the wrong items have been delivered. What should I do?A: Your are more than welcome to contact us on email@example.com for further assistance. For faster service, please include your name and order number, and describe what the fault in your delivery is.