How we ship
We ship most of our products ourselves. Before leaving our premises, each item is carefully inspected and packaged, in order to make sure that it will reach you in perfect condition. We only use shipping companies that we trust will deliver your order safely and in time. In the majority of cases we use the swedish postal service. We strive to keep delivery charges as low as possible. Hence most of the time we can not supply tracking numbers for your shipment. If you want us to use a different way of shipping, please contact us ahead of placing your order.
Shipping & Handling Charges
We use flat rate shipping charges as follows;
Within Sweden: 3€
United Kingdom: 6£
Rest of Europe: 5€
Rest of the World: 10€
No other handling charges will be added.
Where we ship
We can ship to most countries in the world. If you do not reside in Sweden or the EU, please note that on top of the order payment, you will have to bear any customs charges when your order reaches your country. We have no control over these, and advise you to contact your local customs office. If you do not know how to do this, please contact us and we will be happy to help you in this respect.
We normally dispatch orders within 48 hours of receiving them. Orders within Europe have a delivery time of around 1 week. Most orders will reach customers outside of Europe within 14 days. Note, however, that this is an estimate and that deviations can occur.
How you make a return
If you make use of your right to return the item as a mail package or letter. It's important that you attach the delivery note with your order number or specify your order number in the package, otherwise we might have issue to return your money and cancel the order in our system.
The shipping cost of returning the item is payed for by you, the customer.
1. Pack the item you want to return carefully in its original packaging, that you received the delivery in.2. Attach the delivery note with your order & order number.3. Refit the bag carefully.4. Leave it to the nearest post office and send the package to the follow address:
C/O Elodie Details ABDSV SolutionSegloravägen 11504 64 BoråsSweden