How we ship
We ship most of our products ourselves. Before leaving our premises, each item is carefully inspected and packaged, in order to make sure that it will reach you in perfect condition. We only use shipping companies that we trust will deliver your order safely and in time. In the majority of cases we use the swedish postal service. We strive to keep delivery charges as low as possible. Hence most of the time we can not supply tracking numbers for your shipment. If you want us to use a different way of shipping, please contact us ahead of placing your order.
Shipping & Handling Charges
We use flat rate shipping charges as follows;
Within Sweden: 3€
United Kingdom: 6£ (Free freight above 99£)
Rest of Europe: 5€
Rest of the World: 10€
No other handling charges will be added.
Where we ship
We can ship to most countries in the world. If you do not reside in Sweden or the EU, please note that on top of the order payment, you will have to bear any customs charges when your order reaches your country. We have no control over these, and advise you to contact your local customs office. If you do not know how to do this, please contact us and we will be happy to help you in this respect.
We normally dispatch orders within 48 hours of receiving them. Orders within Europe have a delivery time of around 1 week. Most orders will reach customers outside of Europe within 14 days. Note, however, that this is an estimate and that deviations can occur.
Elodie Details AB urges customers who have recently purchased or received any of the following pacifier clips to immediately stop using them and return them at the point of purchase for a full refund. If you've purchased the pacifier clip directly from elodiedetails.com, click here for instructions on what to do.
This recall is due to reports from end consumers, showing that part of this production batch may have metallic clips that do not live up to our high quality standards, and may break apart into smaller pieces. Inhouse testing has confirmed that there is a legitimate cause for concern. The defect can be hard to spot which is why we urge everyone to stop using the above listed pacifier clips, even though they may look and seem safe.
At Elodie Details we take product safety very seriously. All our products are thoroughly tested towards all applicable standards and legislations. Despite this, there are clear indications that a fabrication error is present in parts of this batch. No injuries have been reported, but in order to safeguard customers and avoid any serious incidents we are now recalling these products entirely.
Elodie Details sincerely apologises for the inconvenience this causes. If you have any questions, please contact us directly at firstname.lastname@example.org