Customer Service

We value your opinion. Please contact us so that we can become better.

Our customer service is open Monday - Friday. 

Due to the prevailing situation, we are currently having longer response times than normal. We will do our best to respond to your questions as soon as possible. Thank you for your patience.



The team at Elodie is following the local authorities and World Health Organization’s recommendations throughout this crisis. We have decided to close our concept store in Stockholm and asked our office staff to work from home and prioritize the public health.

Meanwhile, our web shop is up and running and we are doing our utmost to create a smooth and enjoyable shopping experience.

Our warehouse is still open while adapting to the new situation. We are using the preferred delivery option for each market to secure a safe delivery. However, we apologize in advance for any delay in delivery or customer service that the security measures may cause.  Thank you for your support and understanding as we get through this together.

We update the website with estimated delivery times on a daily basis. You can always follow your order by using the tracking link in your delivery note. Please, contact our customer service at for any further questions or concerns. We are here for you.


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