As long as your parcel has yet to be packed, your order can be cancelled.
Please submit your cancellation request to our Customer Service at firstname.lastname@example.org immediately.
We offer free returns on all orders within the EU. Please note that if you reside outside the EU, you will need to pay the return shipment yourself.
If you are not fully satisfied with your purchase, you have the right to return your order within 14 days of receipt. Please note that the product or products must be returned in their original condition and packaging.
In the event of any deterioration in the value of returned goods, we reserve the right to recover any shortfall from you.
How to make a return
Please follow the instructions on the return form included in your parcel.
Please remember to ask for a proof of postage and make sure you keep this proof until your return is successfully processed.
If you have any questions, do not hesitate to contact our Customer Service at email@example.com.
It can take up to 14 days for your return to be fully processed.
Once we have received and accepted your return, you will be refunded in full to your original form of payment. Please keep in mind that once the refund has been issued, it might take up to 3–5 business days for it to appear in your bank account.
If you would like to make an exchange, simply return the product or products for a full refund by following the return instructions. Then, place a new order.
In the event the item you received is defective or incorrect, please notify our Customer Service at firstname.lastname@example.org for assistance.
If you made the purchase through one of our retailers, we kindly ask you to contact them directly.