Terms & conditions

SHIPPING & RETURNS

How we ship

We ship most of our products ourselves. Before leaving our premises, each item is carefully inspected and packaged, in order to make sure that it will reach you in perfect condition. We only use shipping companies that we trust will deliver your order safely and in time. In the majority of cases we use the Swedish postal service. We strive to keep delivery charges as low as possible. Hence most of the time we can not supply tracking numbers for your shipment. If you want us to use a different way of shipping, please contact us ahead of placing your order.

Shipping & Handling Charges

We use flat rate shipping charges as follows;
United Kingdom: 6£
Within Sweden 3,9€ Rest of Europe: 5-7,85€
Rest of the World: 15€
No other handling charges will be added.

If you want to ship your item to an adress outside of the UK your order need to be placed via our international website www.elodiedetails.com.

Where we ship

We can ship to most countries in the world. If you do not reside in Sweden or the EU, please note that on top of the order payment, you will have to bear any customs charges when your order reaches your country. We have no control over these, and advise you to contact your local customs office. If you do not know how to do this, please contact us and we will be happy to help you in this respect.

Delivery Times

We normally dispatch orders within 48 hours of receiving them. Orders within Europe have a delivery time of around 1 week. Most orders will reach customers outside of Europe within 14 days. Note, however, that this is an estimate and that deviations can occur.

Cancellation & Returns

Cancellation

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

Returns

How you make a return

If you make use of your right to return the item as a mail package or letter, use the pre-printed return slip that is included in your shipment. The shipping cost of returning the item is payed for by you, the customer. 

1. Pack the item you want to return carefully in its original packaging, that you received the delivery in.
2. Attach the delivery note inside with your order & order number.
3. Refit the bag carefully.
4. Leave it to the nearest post office and send the package to the following address:

C/O Elodie Details AB
DSV Solution
Segloravägen 11
504 64 Borås
Sweden

 

CONDITIONS OF USE

Terms of sale

A contract between the customer and Elodiedetails.com for the sale of our products will only exist once an order has been accepted through this web site. All purchases must be paid in full before delivery. At the moment, we can only accept credit card payments from our international customers, but we are working on new features. Our payment area is fully secure and handled by Payer Financial Services AB. A majority of Credit and Debit cards are accepted. All prices on the website are including Swedish VAT at 25%.

We reserve ourselves for any misprints and color errors. We reserve ourselves for possible price errors. We own the right to cancel the order / adjust the price before and after the order has been processed if the price is wrong.

Extra charges outside the EU:

When you order from a country outside the European Union – please note that the prices are excluding VAT and that shipping costs do NOT include any customs duties or other taxes or import fees that may be levied in the country of destination. 

Extra charges, such as customs duties, taxes (e.g. VAT) and other import fees for countries outside the EU will be paid by you, the customer, on delivery by UPS. Please contact your local customs office for further information on local tariffs.

If you for any reason want to return an item, Elodie Details will not refund any customs duties or taxes that you paid on delivery.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us

Elodie Details AB, Jakobsbergsgatan 16, 111 44 Stockholm, Sweden, phone: +46 (0) 8 660 33 33, e-mail: support@elodiedetails.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Electronic communications

When you send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

When you make a purchase at Elodiedetails.com you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Newsletter & e-mail marketing

If you sign up to our newsletter, we may use your e- mail address to send you information about our products and services. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by using the unsubscribe function in the marketing e-mail or contacting us.

Copyright & Trademarks

All content included on this site, such as text, graphics, logos, button icons and images, is the property of Elodiedetails.com or its content suppliers and protected by international copyright laws. The Elodiedetails.com trademarks and trade dress may not be used in connection with any product or service that is not Elodiedetails.com , in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Elodiedetails.com.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Elodiedetails.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Elodiedetails.com only with involvement of a parent or guardian. Elodiedetails.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

PRIVACY NOTICE

General

This privacy statement sets out how Elodiedetails.com will store and use information relating to you. This applies to the entire web site. Elodiedetails.com is committed to respecting your privacy. We have structured our web site so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.

Security Information

Elodiedetails.com is committed to protecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality. When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

How we use cookies

A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For example, when you visit an electronic store, a cookie makes it easier to shop, by remembering your details and telling them to the website so that you do not have to enter them each time. We use cookies to simplify the shopping processes and we also use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our web site in order to tailor it to customer needs. Refusal of a cookie will prevent you from using the Elodiedetails.com site. To use Elodiedetails.com, cookies need to be enabled.

Use of Google (Universal) Analytics for web analytics

This website uses Google (Universal) Analytics, a web analytics service provided by Google Inc. (www.google.com). Google (Universal) Analytics uses methods that allow you to analyze the use of the website, such as so-called "cookies", text files that are stored on your computer. The generated information about your use of this website is usually transmitted to a Google server in the USA and stored there. By activating the IP anonymization on this website, the IP address will be shortened prior to transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. The anonymized IP address provided by Google Analytics within the framework of Google Analytics will not be merged with other data provided by Google.

You can prevent the collection of the data (including your IP address) generated by the cookie and related to your use of the website from Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link : http://tools.google.com/dlpage/gaoptout?hl=en
As an alternative to the browser plug-in, you can click on this link to prevent the collection by Google Analytics on this website in the future. An opt-out cookie is stored on your device. If you delete your cookies, you must click the link again.

Use of Hotjar for web analysis

On this website we use technologies of Hotjar Ltd. (https://www.hotjar.com/) collected and stored data from which use profiles are created using aliases. These user profiles are used to analyze visitor behavior and are evaluated to improve and tailor our services. Cookies can be used. These are small text files that are stored locally on the site of the site visitor and thus allow recognition when revisiting our website. The pseudonymised user profiles will not be merged with personal data about the bearer of the pseudonym without explicit consent.

You can opt-out of data collection and storage at any time by clicking the following link https://www.hotjar.com/opt-out and following the opt-out procedure.

Use of Awin for web analysis

You can prevent data collection and storage at any time with a view to the future by clicking on the following link https://www.ghostery.com/ and installing the Ghostery plugin for your browser. Clicking on the Ghostery icon in your browser bar will bring up a list of trackers active on the site, which you can block by checking the box.

Use of Nosto Solutions for web analysis

This website uses Nosto Solutions AB's technology (www.nosto.com) to collect and store information that generates usage profiles using pseudonyms. These user profiles are used to analyze visitor behavior and are evaluated to improve and tailor our services. Cookies can be used. These are small text files that are stored locally on the site of the site visitor and thus allow recognition when revisiting our website. The pseudonymised user profiles will not be merged with personal data about the bearer of the pseudonym without explicit consent.

You can prevent data collection and storage at any time with a view to the future by clicking on the following link https://www.ghostery.com/ and installing the Ghostery plugin for your browser. Clicking the Ghostery icon in your browser bar displays a list of trackers active on the site.

Use of social plugins from Instagram, AddThis using the Shariff solution

Our website uses social plugins ("plugins") from social networks. To increase the protection of your data when you visit our website, the plugins are not unrestricted, but only by using an HTML link (so-called "Shariff solution" from c't) incorporated into the site. This integration ensures that when you visit a page of our website that contains such plugins, no connection with the servers of the provider of the respective social network is established. If you click on one of the buttons, a new window of your browser opens and calls up the page of the respective service provider on which you can enter (for example, after entering your login data). press the Like or Share button. For the purpose and scope of the data collection and the further processing and use of the data by the providers on their sites and their rights in this regard and setting options for protecting your privacy, please refer to the privacy policy of the provider.
https://help.instagram.com/155833707900388
http://www.addthis.com/privacy/privacy-policy

Use of social plugins from Facebook using a "2 click solution"

Our website uses so-called social plugins ("plugins") from the social network Facebook. This service is offered by the companies Facebook Inc. ("Provider"). Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). An overview of Facebook's plugins and their looks can be found here: https://developers.facebook.com/docs/plugins/

In order to increase the protection of your data when visiting our website, the plugins are integrated into the site by means of a so-called "2-click solution". This integration ensures that when you visit a page on our website that contains such plugins, no connection is established with the Facebook servers. Only when you activate the plugins and thus give your consent to the data transfer, your browser establishes a direct connection to the servers of Facebook. The content of the respective plugin is transmitted directly to your browser and integrated into the page. By integrating the plugins, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a profile on Facebook or are currently not logged in. This information (including your IP address) is transmitted from your browser directly to a Facebook server in the US and stored there. If you interact with the plugins, for example by clicking the "Like" button, the corresponding information is also transmitted directly to a Facebook server and stored there. The information will also be posted on Facebook and displayed there to your contacts.


The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your related rights and settings options for the protection of your privacy, please refer to the privacy policy of Facebook at http://www.facebook.com/policy.php