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Terms and Conditions

Shipping information

How we ship

Before leaving our premises, each item is carefully inspected and packed to make sure it reaches you in perfect condition. We strive to keep shipping charges as low as possible and only use shipping companies we trust to deliver your order safely and on time.

Shipping costs

EU countries: €5

Non-EU countries: €15

Where we ship

We can ship to most countries in the world. If you do not reside in Sweden or the EU, please note that on top of the order payment, you will have to bear any customs charges when your order reaches your country. We have no control over these and advise you to contact your local customs office. If you do not know how to do this, please contact us, and we will be happy to help you in this regard.

Delivery Times

We normally dispatch orders within 48 hours of receiving them. Orders within Europe have a delivery time of approximately one week. Most orders will reach customers outside of Europe within 14 days. Note, however, that this is an estimate and that deviations can occur.

Cancellation and Returns

Cancellation

As long as your parcel has yet to be packed, your order can be cancelled.

Please submit your cancellation request to our Customer Service at support@elodiedetails.com immediately.

Returns

We offer free returns on all orders within the EU. Please note that if you reside outside the EU, you will need to pay the return shipment yourself.

If you are not fully satisfied with your purchase, you have the right to return your order within 14 days of receipt. Please note that the product or products must be returned in their original condition and packaging.

In the event of any deterioration in the value of returned goods, we reserve the right to recover any shortfall from you.

How to make a return

Please follow the instructions on the return form included in your parcel.

Please remember to ask for a proof of postage and make sure you keep this proof until your return is successfully processed.

If you have any questions, do not hesitate to contact our Customer Service at support@elodiedetails.com.

Refund

It can take up to 14 days for your return to be fully processed.

Once we have received and accepted your return, you will be refunded in full to your original form of payment. Please keep in mind that once the refund has been issued, it might take up to 3–5 business days for it to appear in your bank account.

Exchanges

If you would like to make an exchange, simply return the product or products for a full refund by following the return instructions. Then, place a new order.

Complaints

In the event the item you received is defective or incorrect, please notify our Customer Service at support@elodiedetails.com for assistance. 

If you made the purchase through one of our retailers, we kindly ask you to contact them directly.

Conditions of use 

Terms of Sale

A contract between the customer and Elodiedetails.com for the sale of our products will only exist once an order has been accepted through this Website. All purchases must be paid in full before delivery. At the moment, we can only accept credit card payments from our international customers, but we are working on new features. Our payment area is fully secure and handled by Payer Financial Services AB. A majority of credit and debit cards are accepted. All prices on the Website include VAT at 25%.

We indemnify ourselves for any misprints and color errors. We indemnify ourselves for possible price errors. We possess the right to cancel the order or adjust the price before and after the order has been processed, if the price is wrong.

Extra Charges Outside of the EU:

When you order from a country outside of the European Union, please note that the prices exclude VAT, and shipping costs do NOT include any customs duties or other taxes or import fees that may be levied in the country of destination.

Extra charges, such as customs duties, taxes (e.g. VAT), and other import fees for countries outside the EU will be paid for by you, the customer, on delivery by UPS. Please contact your local customs office for further information on local tariffs.

If for any reason you want to return an item, Elodie Details will not refund any customs duties or taxes that you paid upon delivery.

Electronic Communications

When you send e-mails to us, you are communicating with us electronically. You must consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications must be in writing.

When you make a purchase at Elodiedetails.com, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications must be in writing.

Your personal data will be used to provide the information, goods, and services offered through our Website to you, for the fulfillment of billing and ordering.

Newsletter and E-mail Marketing

If you sign up for our newsletter, we may use your e-mail address to send you information about our products and services. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by using the unsubscribe function in the marketing e-mail or by contacting us.

Copyright and trademarks

All content included on this site, such as text, graphics, logos, button icons, and images, is the property of Elodiedetails.com or its content suppliers, and is protected by international copyright laws. The Elodiedetails.com trademarks and trade address may not be used in connection with any product or service that is not Elodiedetails.com , or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Elodiedetails.com.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Elodiedetails.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Elodiedetails.com only with involvement of a parent or guardian. Elodiedetails.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Privacy Notice

General

This privacy statement sets out how Elodiedetails.com will store and use information relating to you. This applies to the entire Website. Elodiedetails.com is committed to respecting your privacy. We have structured our Website so that, in general, you can visit the Website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.

Security Information

Elodiedetails.com is committed to protecting your privacy. We have taken all of the essential measures to ensure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality. When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. We will not sell, distribute, or lease your personal information to third parties unless we have your permission or as required by law.

How we Use Cookies

A cookie is a piece of text which asks permission to be placed on your computer’s hard drive. Once you agree, your browser adds that text in a small file. A cookie helps to analyze web traffic or allows you to know when you have visited a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. For example, when you visit an electronic store, a cookie makes it easier to shop by remembering your details and notifying the website so that you do not have to enter them each time. We use cookies to simplify the shopping processes, and we also use traffic log cookies to identify which pages are being used. This helps us to analyze data about web page traffic and improve our Website in order to tailor it to our customers’ needs. Refusal of a cookie will prevent you from using the Elodiedetails.com site. To use Elodiedetails.com, cookies need to be enabled.

Company’s Contact Details:

Elodie Details AB
Jakobsbergsgatan 16
111 44 Stockholm
Sweden

E-mail: support@elodiedetails.com