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Terms & conditions

SHIPPING & RETURNS

How we ship

We ship most of our products ourselves. Before leaving our premises, each item is carefully inspected and packaged, in order to make sure that it will reach you in perfect condition. We only use shipping companies that we trust will deliver your order safely and in time. In the majority of cases we use the Swedish postal service. We strive to keep delivery charges as low as possible. Hence most of the time we can not supply tracking numbers for your shipment. If you want us to use a different way of shipping, please contact us ahead of placing your order.

Shipping & Handling Charges

We use flat rate shipping charges as follows;

United Kingdom: 6£
Within Sweden 3,90€
Rest of Europe: 5€
Rest of the World: 15€
No other handling charges will be added.

Where we ship

We can ship to most countries in the world. If you do not reside in Sweden or the EU, please note that on top of the order payment, you will have to bear any customs charges when your order reaches your country. We have no control over these, and advise you to contact your local customs office. If you do not know how to do this, please contact us and we will be happy to help you in this respect.

Delivery Times

We normally dispatch orders within 48 hours of receiving them. Orders within Europe have a delivery time of around 1 week. Most orders will reach customers outside of Europe within 14 days. Note, however, that this is an estimate and that deviations can occur.

Cancellation & Returns

Cancellation

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

Returns

How you make a return

If you make use of your right to return the item as a mail package or letter, use the pre-printed return slip that is included in your shipment. The shipping cost of returning the item is payed for by you, the customer. 

1. Pack the item you want to return carefully in its original packaging, that you received the delivery in.
2. Attach the delivery note inside with your order & order number.
3. Refit the bag carefully.
4. Leave it to the nearest post office and send the package to the following address:

HC Group/Elodie Details

Graafschap Hornelaan 137A

6001 AC Weert

The Netherlands

CONDITIONS OF USE

Terms of sale

A contract between the customer and Elodiedetails.com for the sale of our products will only exist once an order has been accepted through this web site. All purchases must be paid in full before delivery. At the moment, we can only accept credit card payments from our international customers, but we are working on new features. Our payment area is fully secure and handled by Payer Financial Services AB. A majority of Credit and Debit cards are accepted. All prices on the website are including VAT at 25%.

We reserve ourselves for any misprints and color errors. We reserve ourselves for possible price errors. We own the right to cancel the order / adjust the price before and after the order has been processed if the price is wrong.

Extra charges outside the EU:

When you order from a country outside the European Union – please note that the prices are excluding VAT and that shipping costs do NOT include any customs duties or other taxes or import fees that may be levied in the country of destination. 

Extra charges, such as customs duties, taxes (e.g. VAT) and other import fees for countries outside the EU will be paid by you, the customer, on delivery by UPS. Please contact your local customs office for further information on local tariffs.

If you for any reason want to return an item, Elodie Details will not refund any customs duties or taxes that you paid on delivery.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us

Elodie Details AB, Jakobsbergsgatan 16, 111 44 Stockholm, Sweden, phone: +46 (0) 8 660 33 33, e-mail: support@elodiedetails.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Electronic communications

When you send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

When you make a purchase at Elodiedetails.com you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Newsletter & e-mail marketing

If you sign up to our newsletter, we may use your e- mail address to send you information about our products and services. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by using the unsubscribe function in the marketing e-mail or contacting us.

Copyright & Trademarks

All content included on this site, such as text, graphics, logos, button icons and images, is the property of Elodiedetails.com or its content suppliers and protected by international copyright laws. The Elodiedetails.com trademarks and trade dress may not be used in connection with any product or service that is not Elodiedetails.com , in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Elodiedetails.com.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Elodiedetails.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Elodiedetails.com only with involvement of a parent or guardian. Elodiedetails.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

PRIVACY NOTICE

General

This privacy statement sets out how Elodiedetails.com will store and use information relating to you. This applies to the entire web site. Elodiedetails.com is committed to respecting your privacy. We have structured our web site so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.

Security Information

Elodiedetails.com is committed to protecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality. When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

How we use cookies

A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For example, when you visit an electronic store, a cookie makes it easier to shop, by remembering your details and telling them to the website so that you do not have to enter them each time. We use cookies to simplify the shopping processes and we also use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our web site in order to tailor it to customer needs. Refusal of a cookie will prevent you from using the Elodiedetails.com site. To use Elodiedetails.com, cookies need to be enabled.

Company information: 

Elodie Details AB
Jakobsbergsgatan 16
111 44 Stockholm
Sweden

E-mail: info@elodiedetails.com

 

 

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