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Terms & conditions

Shipping information

How we ship

Before leaving our premises, each item is carefully inspected and packed to make sure it reaches you in perfect condition. We strive to keep shipping charges as low as possible and only use shipping companies we trust to deliver your order safely and on time.

Shipping costs

Shipping cost: £6

Where we ship

We can ship to most countries in the world. If you do not reside in Sweden or the EU, please note that besides payment for your order, you will have to pay any customs charges when your order reaches your country. We have no control of these charges, and advise you to contact your local customs office. If you do not know how to do this, please contact us and we will be happy to help you in this respect.

Delivery times

We normally dispatch orders within 48 hours of receiving them. Orders within Europe have a delivery time of around one week. Most orders will reach customers outside Europe within 14 days. Please note, however, that this is an estimate and that deviations may occur.

Cancellation and returns

Cancellation

As long as your parcel has yet to be packed, your order can be cancelled.

Please submit your cancellation request to our Customer Service at support@elodiedetails.com immediately.

Returns

We offer free returns on all orders within the EU. Please note that if you reside outside the EU, you will need to pay the return shipment yourself.

If you are not fully satisfied with your purchase, you have the right to return your order within 14 days of receipt. Please note that the product or products must be returned in their original condition and packaging.

In the event of any deterioration in the value of returned goods, we reserve the right to recover any shortfall from you.

How to make a return

Please follow the instructions on the return form included in your parcel.

Please remember to ask for a proof of postage and make sure you keep this proof until your return is successfully processed.

If you have any questions, do not hesitate to contact our Customer Service at support@elodiedetails.com.

Refund

It can take up to 14 days for your return to be fully processed.

Once we have received and accepted your return, you will be refunded in full to your original form of payment. Please keep in mind that once the refund has been issued, it might take up to 3–5 business days for it to appear in your bank account.

Exchanges

If you would like to make an exchange, simply return the product or products for a full refund by following the return instructions. Then, place a new order.

Complaints

In the event the item you received is defective or incorrect, please notify our Customer Service at support@elodiedetails.com for assistance. 

If you made the purchase through one of our retailers, we kindly ask you to contact them directly.

Conditions of use

Terms of sale

A contract between the customer and Elodiedetails.com concerning sale of our products will only exist once an order has been accepted via this website. All purchases must be paid for in full before delivery. We currently only accept credit card payments from our international customers, but we are working on new features. Our payment area is fully secure and handled by Payer Financial Services AB. Most credit and debit cards are accepted. All prices on the website include VAT at 25%.

We make reservation for any misprints and colour errors, as well as any price errors. If the price is incorrect, we hold the right to cancel the order/ adjust the price before and after the order has been processed.

Extra charges outside the EU:

If you are ordering from a country outside the European Union please note that the prices exclude VAT and that shipping costs do NOT include any customs duties or other taxes or import fees that may be levied in the country of destination.

Extra charges, such as customs duties, taxes (e.g. VAT) and other import fees for countries outside the EU will be paid by you, the customer, upon delivery by UPS. Please contact your local customs office for further information on local tariffs.

If you wish to return an item for any reason, Elodie Details will not refund any customs duties or taxes that you paid on delivery.

Electronic communication

When you send e-mails to us, you are communicating with us electronically. You consent to receive communication from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communication that we provide to you electronically satisfies any legal requirement that such communication must be in writing.

When you make a purchase at Elodiedetails.com you consent to receive communication from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communication that we provide to you electronically satisfies any legal requirement that such communication must be in writing.

Your personal data will be used to provide the information, items and services offered through our website to you, for billing and order fulfilment.

Newsletter and e-mail marketing

If you sign up for our newsletter, we may use your e-mail address to send you information about our products and services. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communication from us by using the unsubscribe function in the marketing e-mail, or by contacting us.

Copyright and trademarks

All content on this site, such as text, graphics, logos, button icons and images, is the property of Elodiedetails.com or its content suppliers and is protected by international copyright laws. The Elodiedetails.com trademarks and trade dress may not be used in connection with any product or service that is not offered byElodiedetails.com, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Elodiedetails.com.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Elodiedetails.com sells products for children, but only to adults who can purchase them using a credit card. If you are aged under 18, you may only use Elodiedetails.com with the involvement of a parent or guardian. At their sole discretion, Elodiedetails.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders.

Privacy Notice

General

This privacy statement sets out how Elodiedetails.com will store and use information relating to you. This applies to the entire website. Elodiedetails.com is committed to respecting your privacy. We have structured our website so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, you can be assured that this information will only be used in accordance with this Privacy Statement.

Security information

Elodiedetails.com is committed to protecting your privacy. We have taken every essential measure to ensure that any information you give us, including credit card details, remains private and secure, and that your payment and registration information is processed in full confidentiality. When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information that you enter before it is sent to us. We will not sell, distribute or lease your personal information to any third parties unless we have your permission or are required to do so by law.

How we use cookies

A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. A cookie helps to analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For example, when you visit an electronic store, a cookie makes it easier to shop, by remembering your details and giving them to the website, so that you do not have to enter them each time. We use cookies to simplify the shopping process and we also use traffic log cookies to identify which pages are being used. This helps us to analyse data about website traffic and improve our website in order to tailor it to customer needs. If you refuse to enable a cookie, this will prevent you from using the Elodiedetails.com site. To use Elodiedetails.com, cookies need to be enabled.

Company information: 

Elodie Details AB
Jakobsbergsgatan 16
SE-111 44 Stockholm
Sweden

E-mail: support@elodiedetails.com