We bieden gratis retourneren aan op alle bestellingen binnen de EU. Woon je buiten de EU, dan betaal je zelf voor het retourneren van je verzending.
Ben je niet tevreden over je aankoop, dan heb je het recht om deze binnen 30 dagen na ontvangst te retourneren. Het/de product(en) moeten wel in de originele staat zijn en in de originele verpakking zitten.
Mochten de geretourneerde artikelen in waarde verminderd zijn, dan behouden we ons het recht voor om deze waardevermindering op jou te verhalen.
Hoe retourneer je een artikel?
Volg de instructies op het retourformulier dat in je pakket zit.
Vergeet niet om om een verzendbewijs te vragen en zorg ervoor dat je dit behoudt totdat je retourzending is verwerkt.
Houd er rekening mee dat als u een pakketaanbieding of bundel met meer dan 1 artikel hebt gekocht, alle artikelen van die aanbieding moeten worden geretourneerd om een terugbetaling te ontvangen.
Heb je nog vragen, neem dan contact op met onze klantenservice.
Terugbetaling
Het kan tot 14 dagen duren voordat je retourzending volledig is verwerkt.
Als we je retourzending hebben ontvangen en geaccepteerd, zul je worden terugbetaald op dezelfde manier als waarop je hebt betaald. Onthoud dat nadat de terugbetaling is overgemaakt, kan het 3 tot 5 werkdagen duren voordat het geld op je bankrekening staat.
Ruilen
Als je een artikel wilt ruilen, stuur dan het product/de producten terug aan de hand van de retourinstructies en je ontvangt je geld terug. Daarna plaats je een nieuwe bestelling.
Klachten
Als je een defect artikel of het verkeerde artikel hebt ontvangen, neem dan contact op met de klantenservice dan zullen zij je helpen.
Heb je iets bij een van onze retailers gekocht, neem dan rechtstreeks contact met hen op.
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