Ofrecemos devoluciones gratuitas para todos los pedidos dentro de la UE. Tenga en cuenta que si usted reside fuera de la UE, tendrá que gestionar por sí mismo el envío de la devolución.
Si no está completamente satisfecho con su compra, tendrá derecho a solicitar una devolución dentro de un plazo de 30 días desde la recepción de su pedido. Tenga en cuenta que el producto o productos deberán ser devueltos en su estado y embalaje originales.
En caso de cualquier deterioro en el valor de los productos devueltos, nos reservamos el derecho de facturarle cualquier déficit ocasionado.
Cómo realizar una devolución
Siga las instrucciones incluidas en el formulario de devolución que se incluye en su pedido.
Recuerde solicitar un comprobante del envío postal y asegúrese de realizar el seguimiento hasta que su devolución se haya tramitado con éxito.
Tenga en cuenta que si ha comprado una oferta de paquete múltiple que contiene más de 1 artículo, todos los artículos de esa oferta deben devolverse para que pueda recibir un reembolso.
Es posible que su devolución tarde hasta 14 días en procesarse.
Una vez que hayamos recibido y aceptado su devolución, le será devuelto el importe íntegro mediante su forma de pago original. Tenga en cuenta que una vez que el pago haya sido autorizado, es posible que el reembolso tarde hasta 3-5 días laborables en aparecer en su cuenta bancaria.
Cambios
Si desea realizar un cambio, simplemente devuelva el producto o productos para obtener un reembolso completo siguiendo las instrucciones de devolución y realice un nuevo pedido.
Reclamaciones
En caso de que el producto que haya recibido presente defectos o sea incorrecto, le rogamos que se lo notifique al servicio de atención al cliente para obtener asistencia.
Si la compra se realiza a través de uno de nuestros distribuidores, le rogamos que se ponga en contacto con dicho distribuidor directamente.
{"blockItems":{"necessary":[{"group":"necessary","columns":["_abck","list-manage.com","1 year"],"isRegex":false},{"group":"necessary","columns":["ak_bmsc","us13.list-manage.com","1 day"],"isRegex":false},{"group":"necessary","columns":[" bm_sz","list-manage.com","1 day"],"isRegex":false},{"group":"necessary","columns":["is_eu","s.pinimg.com","Session"],"isRegex":false},{"group":"necessary","columns":["test_cookie","doubleclick.net","1 day"],"isRegex":false},{"group":"necessary","columns":["iutk","issuu.com","179 days"],"isRegex":false},{"group":"necessary","columns":["vuid","vimeo.com","399 days"],"isRegex":false},{"group":"necessary","columns":["player","vimeo.com","1 year"],"isRegex":false},{"group":"necessary","columns":["_flowbox","elodiedetails.com","399 days"],"isRegex":false},{"group":"necessary","columns":["requestVerificationToken","elodiedetails.com","Session"],"isRegex":false},{"group":"necessary","columns":["ASP.NET_SessionId","elodiedetails.com","Session"],"isRegex":false},{"group":"necessary","columns":["DisplayProductListsAsRows","elodiedetails.com","1 year"],"isRegex":false},{"group":"necessary","columns":["LitiumShoppingCart","elodiedetails.com","7 days"],"isRegex":false},{"group":"necessary","columns":[" _pin_unauth","elodiedetails.com","1 year"],"isRegex":false}],"analytics":[{"group":"analytics","columns":["_ga","elodiedetails.com","2 years"],"isRegex":false},{"group":"analytics","columns":["_gid","elodiedetails.com","1 day"],"isRegex":false},{"group":"analytics","columns":["_gat","elodiedetails.com","1 day"],"isRegex":false},{"group":"analytics","columns":["_gcl_au","elodiedetails.com","90 days"],"isRegex":false},{"group":"analytics","columns":["_gs","elodiedetails.com","Session"],"isRegex":false},{"group":"analytics","columns":["_gu","elodiedetails.com","1 year"],"isRegex":false},{"group":"analytics","columns":["_gw","elodiedetails.com","1 year"],"isRegex":false}],"marketing":[{"group":"marketing","columns":["_fbp","elodiedetails.com","90 days"],"isRegex":false},{"group":"marketing","columns":[" ads/ga-audiences","google.com","Session"],"isRegex":false},{"group":"marketing","columns":["ads/ga-audiences","google.ie","Session"],"isRegex":false},{"group":"marketing","columns":["v3/","pinterest.com","Session"],"isRegex":false}],"unclassified":[{"group":"unclassified","columns":["pagead/1p-conversion/787508548/","google.ie","Session"],"isRegex":false}]},"tableHeaders":[{"key":"CCBlockItemName","label":"Name"},{"key":"CCBlockItemDomain","label":"Domain"},{"key":"CCBlockItemExpiration","label":"Expiration"}],"groups":[{"title":"About Cookies","description":"A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so that you do not have to keep re-entering them whenever you come back to the site or browse from one page to another. It can also track your behaviour on a website in order to optimise the advertising seen by you while you browse the Internet.\n \u003cbr /\u003e\n\u003cbr /\u003e\n\u003cp\u003eFor further information about cookie management, visit\u0026nbsp;our Privacy Policy \u003ca href=\u0022https://www.elodiedetails.com/es/servicio-de-atencion-al-cliente/política-de-privacidad\u0022\u003e\u003cu\u003ehere\u003c/u\u003e\u003c/a\u003e.\u0026nbsp;\u003c/p\u003e"},{"key":"necessary","title":"Necessary Cookies","description":"These cookies are essential for the proper functioning of the website and cannot be switched off in our systems. Without these cookies, the website would not work properly. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.","toggle":{"value":"necessary","enabled":true,"readonly":true}},{"key":"analytics","title":"Analytics Cookies","description":"These cookies allow us to count visits and traffic and thus find out things such as which pages are most popular and how visitors move on our website. All information collected through these cookies is compiled, which means that it is anonymous. If you do not allow these cookies, we cannot give you a tailored experience.","toggle":{"value":"analytics","enabled":true}},{"key":"marketing","title":"Marketing Cookies","description":"These cookies can be set via our website by our advertising partners to create a profile for your interests and display relevant ads on other websites. All of the data is anonymized and cannot directly be used to identify you. If you do not allow these cookies, you will experience less targeted advertising.","toggle":{"value":"marketing","enabled":true}},{"key":"unclassified","title":"Unclassified Cookies","toggle":{"value":"unclassified","enabled":true}}],"modalTitle":"Privacy Settings","modalDescription":"Hi! Just wanted to let you know that we use cookies on our site to enhance your experience, improve the quality of our site, help us show things that are more likely to be relevant to you and to enable social media features. You can choose to accept all below, or limit what cookies you allow from the settings. That’s all, thank you for reading!\n \u003cbr /\u003e\n\u003cbutton type=\u0022button\u0022 data-cc=\u0022c-settings\u0022 class=\u0022cc-link\u0022\u003eCookie Settings\u003c/button\u003e","settingsTitle":"Manage Privacy Preferences","revision":2}
