Ofrecemos devoluciones gratuitas para todos los pedidos dentro de la UE. Tenga en cuenta que si usted reside fuera de la UE, tendrá que gestionar por sí mismo el envío de la devolución.
Si no está completamente satisfecho con su compra, tendrá derecho a solicitar una devolución dentro de un plazo de 30 días desde la recepción de su pedido. Tenga en cuenta que el producto o productos deberán ser devueltos en su estado y embalaje originales.
En caso de cualquier deterioro en el valor de los productos devueltos, nos reservamos el derecho de facturarle cualquier déficit ocasionado.
Cómo realizar una devolución
Siga las instrucciones incluidas en el formulario de devolución que se incluye en su pedido.
Recuerde solicitar un comprobante del envío postal y asegúrese de realizar el seguimiento hasta que su devolución se haya tramitado con éxito.
Tenga en cuenta que si ha comprado una oferta de paquete múltiple que contiene más de 1 artículo, todos los artículos de esa oferta deben devolverse para que pueda recibir un reembolso.
Es posible que su devolución tarde hasta 14 días en procesarse.
Una vez que hayamos recibido y aceptado su devolución, le será devuelto el importe íntegro mediante su forma de pago original. Tenga en cuenta que una vez que el pago haya sido autorizado, es posible que el reembolso tarde hasta 3-5 días laborables en aparecer en su cuenta bancaria.
Cambios
Si desea realizar un cambio, simplemente devuelva el producto o productos para obtener un reembolso completo siguiendo las instrucciones de devolución y realice un nuevo pedido.
Reclamaciones
En caso de que el producto que haya recibido presente defectos o sea incorrecto, le rogamos que se lo notifique al servicio de atención al cliente para obtener asistencia.
Si la compra se realiza a través de uno de nuestros distribuidores, le rogamos que se ponga en contacto con dicho distribuidor directamente.
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