Som kund hos Elodie Details AB har du rätt till öppet köp och ångerrätt i 30 dagar från den dag du mottagit din beställning. Alla varor som returneras ska vara oanvända och otvättade och returneras i sin originalförpackning.
Hur du returnerar
Vänligen följ instruktionerna på retursedeln som medföljer i din beställning. Om du inte fått med någon retursedel i din försändelse ber vi dig kontakta vår kundtjänst.
Tänk på att spara ditt inlämningskvitto till dess att du fått en returbekräftelse från oss.
Vänligen noterat att om du köpt ett paketerbjudande med fler produkter än 1 så måste samtliga varor returneras för att en återbetalning skall vara möjlig
Har du några frågor angående din retur, vänligen kontakta vår kundtjänst.
Återbetalning
Från det att du lämnat in din retur hos ditt ombud, kan det ta upp till 30 dagar innan du får din återbetalning.
När vårt lager mottagit och godkänt din retur återbetalar vi dig produktens fulla värde. Har du betalat via Klarna krediteras ditt konto eller faktura hos Klarna med respektive belopp för den produkt du returnerat. Har du betalat med kort eller använt direktbetalning sker återbetalning inom 5 arbetsdagar från det att vi mottagit din retur.
På det belopp som ska återbetalas har Elodie Details AB rätt att dra av en summa motsvarande varans värdeminskning jämfört med varans upsprungliga värde, om och i den mån sådan värdeminskning beror på att du som kund hanterat varan i större utsträckning än vad som är nödvändigt för att fastställa dess egenskaper och funktion.
Byten
Önskar du byta din vara lägger du en ny order i vår webshop på den vara du önskar byta till och returnerar kostnadsfritt varan du vill byta till oss med medföljande retursedel.
Reklamationer
Om varan du mottagit är felaktig eller om du fått fel vara skickad till dig är du välkommen att kontakta vår kundtjänst.
Vänligen observera att reklamationer skall ske hos den återförsäljare där produkten är inköpt. Vi har ingen möjlighet att ersätta eller betala tillbaka för en vara som är köpt hos en annan återförsäljare.
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