U všech objednávek v rámci EU nabízíme vrácení zboží zdarma. Upozorňujeme Vás na to, že pokud bydlíte mimo území EU, bude potřeba vrácení zboží vyřídit na vlastní náklady.
Pokud nejste s nákupem zcela spokojeni, máte právo na vrácení zboží do 30 dnů od obdržení objednávky. Upozorňujeme Vás na to, že zboží musí být vráceno v původním stavu a obalu.
V případě jakéhokoli snížení hodnoty vráceného zboží si vyhrazujeme právo na náhradu případných nedostatků.
Jak vrátit zboží?
Následujte pokyny na Formuláři pro vrácení zboží přiloženém k zásilce.
Nezapomeňte si vyžádat Potvrzení o odeslání zásilky, které si uschovejte do doby, kdy bude vrácení zboží úspěšně zpracováno.
Vezměte prosím na vědomí, že pokud jste zakoupili nabídku vícenásobného balení nebo balíček obsahující více než 1 položku, musí být všechny položky z této nabídky vráceny, aby vám byly vráceny peníze.
V případě jakýchkoli dotazů neváhejte kontaktovat naše oddělení Služby zákazníkům na support@elodiedetails.com.
Vrácení peněz
Proces vrácení peněz může trvat až 14 dní , dokud nebude plně zpracován.
Jakmile přijmeme Vámi vracené zboží, budou Vám vráceny peníze v plné výši Vámi použitou platební metodou. Upozorňujeme Vás na to, že připsání vracené částky na Váš bankovní účet může trvat 3-5 pracovních dnů.
Výměna zboží
Přejete-li si vyměnit zboží, jednoduše je vraťte a získejte zpět peníze v plné výši na základě pokynů k vrácení zboží, a zadejte novou objednávku.
Stížnosti
Pokud jste obdrželi nesprávné či defektní zboží, uvědomte, prosím, naše oddělení Služby zákazníkům na support@elodiedetails.com, které Vám bude k dispozici.
Pokud jste zboží zakoupili u některého z našich maloobchodních prodejců, žádáme Vás, abyste se obrátili přímo na něj.
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